Warehouse Shutdown & System Upgrade

At Southern Hospitality, we're committed to continually improving how we serve our customers. As part of this commitment, we're investing in a major upgrade of our core business systems - a significant milestone that will help strengthen our operations and support the next stage of growth for our business.

To allow this upgrade to take place, our operations will be temporarily paused from Thursday 30 July, with normal operations scheduled to resume on Monday 3 August.

What Customers Need to Know

To ensure orders are dispatched before the temporary closure, customers are encouraged to place any required orders before the shutdown period. Orders should be submitted by 5pm Wednesday 29 July to allow sufficient time for processing and dispatch prior to the pause in operations.

Key Dates

• Order deadline: 5pm Wednesday 29 July
• Temporary warehouse and operations shutdown: Thursday 30 July – Sunday 2 August
• Operations resume: Monday 3 August

While our online store will remain available during this period, any orders placed during the shutdown will be processed and dispatched once operations recommence.

Investing in a Better Customer Experience

This is an exciting milestone for our business, and one that positions us strongly for continued growth. This upgrade introduces new, state-of-the-art technology that will help us streamline our operations, improve efficiency and create stronger processes across our business. Over time, these enhancements will enable us to deliver an even better customer experience through improved service, greater reliability and continued investment in supporting your business. 

Thank You for Your Support

We appreciate your patience and understanding during this brief period of disruption. This important upgrade will help ensure we are better equipped to meet the evolving needs of the hospitality industry while continuing to deliver the products, expertise, and service our customers rely on every day.

If you have any questions regarding the temporary shutdown, please contact your Account Manager or our Customer Service team on 0800 503 335 or via [email protected].