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Last updated: [.] December 2024
We, Southern Hospitality Limited and our related companies (Southern Hospitality, we, us, our), are committed to protecting your privacy.
Any personal information collected by us via this website (Website), our related social media accounts or otherwise in connection with our provision of our products and services, will be processed by us in accordance with this policy and all applicable privacy laws, including the Privacy Act 2020 (NZ) (Privacy Act).
We encourage you to read this policy carefully. If you have any questions about this policy or our personal information handling practices, please contact us using the details provided below.
We may need to update this policy from time to time. When we update this policy, we will revise the “Last updated” date at the top of this policy. If any change is material, we will use reasonable endeavours notify you – usually by prominently posting a notice of those changes on the Website.
In this policy:
- applicable privacy laws means the Privacy Act together with all other data privacy laws applicable to our processing of your personal information;
- personal information has the meaning given in applicable privacy law, generally meaning identifiable information about you; and
- where we refer to processing your personal information, we mean all activities relating to our use of that personal information, from its collection through to its storage and disposal and everything in between.
COLLECTING YOUR PERSONAL INFORMATION
The ways we may collect your personal information include:
- information you provide us directly (e.g. by contacting us or submitting orders through our Website);
- information which is collected through the use of cookies and similar technologies used on the Website; and
- information we collect from third parties.
Personal information you provide to us directly
The information you provide to us directly may include:
- account data allowing us to process your orders and otherwise get in touch with you. This data may include your name, email address, telephone number, postal address, and/or communication preferences;
- information contained in, or relating to, any communication that you send to us or that we send to you; and
- information relating to transactions, including your orders for products from us, including through the Website.
If you choose not to provide us with your personal information, then some of the functions and features on the Website may not be available to you and we may not be able to fulfil your orders or otherwise provide our services to you.
Personal information collected through cookies
This Website uses cookies. A cookie is a file that stores information about you and your behaviour on the internet. Cookies are created by a web server when you browse a website and are stored on your web browser. Cookies are accessed by a webserver upon entering a website. Cookies used on this website enable some of the website's essential functionality. The Website uses cookies to:
- help us analyse the use and performance of the Website;
- identify you as you navigate the Website and personalise your experience by storing your preferences;
- protect our user accounts and our services; and
- tailor advertising and display advertising that will be most relevant to you.
Most internet browsers give you the option to reject all cookies, accept all cookies, erase cookies stored on your device or be notified before a cookie is stored on your device. However, if you reject or erase the cookies referred to above some functionality or features of the Website may not function properly or be fully available.
Please refer to your internet browser instructions if you want to find out more about rejecting or blocking cookies.
Personal information collected from third parties
While most of the personal information about you we collect will be directly from you, in limited instances (e.g. where we have your consent), we may collect personal information about you from third parties who assist us to operate our business. Where we collect information about you from third parties we will do so in accordance with all applicable privacy laws.
Where you provide us with any personal information about a third party (e.g. when setting up a business account), you must have that third party's consent to do so. By providing us any third party personal information, you warrant that you have that third party's permission to provide that information to us.
OUR USE OF YOUR PERSONAL INFORMATION
We collect your personal information primarily to facilitate the provision of our services and to otherwise facilitate our relationship with you. We may use your personal information:
- order processing – to process your orders, manage your customer account, provide you with information in respect of your orders and generate invoices and other payment–related documentation in connection with your orders;
- customer service – to monitor and respond to, your inquiries, keep records of our correspondence with you and to support your use of our products and services;
- operations – to operate, improve and enhance our services and the Website;
- marketing – if you opt–in to receive information about our promotional offers and/or newsletters from us, we may use your personal information to contact you by email, phone and/or post with the information you have opted–in to receive;
- record keeping and reporting – to create and maintain our databases, back–up copies of our databases and business records generally;
- security – in order to detect and/or prevent any illegal activity that may threaten us, or our operations;
- risk management – where necessary for the establishment, exercise, or defence of legal claims. We may also use your personal information where necessary for the purposes of obtaining or maintaining insurance, managing risks and/or obtaining professional advice; and
- consent and compliance – where we otherwise have your consent, in accordance with that consent, or to the extent otherwise permitted by applicable privacy law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We may disclose your personal information:
- to our related companies where required to support the provision of our products and/or services to you or to otherwise enable us to fulfil the purposes outlined in this policy above;
- to third parties who assist and enable us to use your personal information to support provision of our products and services to you (e.g. shipping providers, payment processors). These third parties are required to keep your information confidential and use it only for the purposes for which we are permitted to use it;
- to regulators, law enforcement bodies, government agencies, courts or other third parties where it is necessary to comply with any applicable law or regulation, or to exercise, establish or defend our legal rights; and
- where the disclosure is otherwise required or permitted by law.
The third parties to whom we disclose your personal information may be located within or outside New Zealand. Where any disclosure is to an overseas third party we will only make that disclosure in accordance with the requirements for overseas transfers of personal information under applicable privacy law.
PROTECTING YOUR PERSONAL INFORMATION
We will not keep your personal information for longer than is reasonably necessary to fulfil the purposes outlined in this policy. We are committed to keeping your personal information as safe and secure as possible and we follow generally accepted industry standards to protect the personal information submitted to us.
YOUR RIGHTS
Under the Privacy Act, you have certain rights in connection with your personal information, including rights to request access to, and correction of, your personal information. These rights are subject to certain limitations and exceptions as set out in the Privacy Act.
If you wish to exercise any of the rights described above, please contact us using the details provided below.
If you are unsatisfied with our handling of your request, you may contact the Office of the Privacy Commissioner in New Zealand for review of our handling of your request.
CONTACT US
If you have any questions or concerns about this policy or our processing of your personal information, you can contact us at:
Email: [email protected]
Phone: 0800 503 335
View our website terms and conditions.