Definition of warranty:
Any issue resulting directly from faulty or defective materials or workmanship in the building, assembly or testing of equipment prior to being dispatched from manufacturer. This is under the proviso that equipment has been installed and maintained strictly in accordance with OEM instructions in this regard, and is only applicable to works undertaken during normal working hours (no after-hours component to ANY warranty claim).
The following listing of items are those NOT covered under warranty, either generally as an industry, or as a specific exclusion by a manufacturer. As such we cannot warrant these items or spare parts and the cost thereof needs to be recouped.
- Glass – including panels, bulbs, lamps, screens, and any other part that contains glass
- Hinges, handles, knobs, levers, dials & switches – these are considered to be high use / high wear parts and are specifically excluded from most manufacturer’s warranty policies, although generally this is treated on a case-by-case basis.
- Cosmetic finish, discolourations, marks & scratches
- Direct, indirect, or consequential losses (time, production, product etc.)
- Displays, screens, touch pads etc.
- Fuses, circuit breakers, any other resettable or replaceable safety cut-outs
- Seals, gaskets, drive belts / chains, springs
- Anything external to the unit (including cables, pipes, hoses, fittings etc.) and generally any accessories supplied with equipment
- Faulty or incorrect installation or other party service work
- Site issues (power, ventilation, extraction, temperatures, water etc.)
- Normal wear & tear
- Any user-replaceable part
- Any calibration, programming, adjustments or similar required
- Any equipment installed / mounted to a mobile platform, such as wagons, caravans, trailers etc.
- Freight or transportation costs for equipment, spares, or any other item/s
Please note the following conditions:
- Any unauthorized repairs, modifications, misuse, neglect, alteration, circumvention of safeties, or user damage will result in the warranty being voided.
- Incorrect installations, non-OEM parts, or equipment being used outside of manufacturer’s specifications will also result in voiding of the warranty.
- Failure to properly maintain equipment will void warranty. This means a Preventative Maintenance needs to be undertaken on ALL equipment during the warranty period
This listing is not definitive and will only serve as a general guideline. This listing will be under constant review and will change as various manufacturer’s change & amend their policies.