Online Query
Start by setting up an account: Register. You can then add items to the cart. When you're ready, select the "Checkout" button - Review your order, select the delivery address & either pay by credit card (if you have a cash account) or charge to your account (if you have a credit account) You will be emailed a notification when we receive your order then sent a tracking link once your order is dispatched. View more info on how to use our website
Log into your account, click the "My Orders" tab. Select the order you wish to track and click on the "Track" button. This is a link to the courier website. If your order has not been dispatched yet, "Track" will not be available until it is.
Log into your account, select the "Account Information" tab. Here you can update your contact details and more.
Southern Hospitality has an expert team of people who specialise in new fitouts - Meet the Team & View Our Work. If you would like us to contact you regarding a fitout Project, you can request this using the Contact us Form
For any products over $1000 you can select the "add to quote" button located underneath the "buy now" button. Once you have finished building your quote, you can then select the "Get Quote" tab at the top right of your screen. An account manager will make contact with you to discuss pricing. You can request a quote on products under $1000 by either making contact with your Account Manager (contact details in the "My Account Manager" Tab) or using the Contact us Form
All online orders over $150+GST will be shipped out freight free. You can view more info on our delivery charges in our Terms & Conditions
We aim to deliver within the time frames listed on the product pages. If the item is shipped from supplier, we will contact you with an estimated delivery time.
Fill out & submit a Warranty Request Form. A Tech Service team member will make contact with you. View our warranty policy
Fill out & submit an online Spare Parts Enquiry Form. A Tech Service team member will make contact with you.
Log into your account & select the chemical you would like a safety data sheet for, then click into the products page. You will see a downloadable SDS at the bottom of the screen. If you do not have a login, you can request one using the Contact us Form or by filling in the enquiry form located at the bottom of the products page.
When a gift card is received via email, if the person receiving the gift card is logged into their Online Account, they will have the option of adding it to their account, where it can be selected from a drop down list at checkout to use as payment.
At checkout there is also another section where you can add your gift card as payment.
If your order is more than the value of your gift card you can pay the extra by either charging to account or credit card.
If your order is less than the value of your gift card, you will be able to see the balance available to use towards your next order once you have checked out.
Note; remaining gift card balances are not eligible to be exchanged for cash.
Returns & Refunds
We are sorry to hear an item was missing from your order. Please let us know by filling in the Contact Us form, make sure to select "Online Order" from the drop down. A customer service representative will then make contact with you.
We are sorry to hear your order or part order has arrived damaged. Please check your invoice as the item may be on backorder. If you have been charged for the mising item please let us know by filling in the Contact Us form, make sure to select "Online Order" from the drop down. A customer service representative will then make contact with you.
We are sorry to hear your order arrived incorrectly. Please let us know by filling in the Contact Us form, make sure to select "Online Order" from the drop down. A customer service representative will then make contact with you.
Fill out the Contact Us form, make sure to select enquiry type "Product Return" from the drop down. A customer service representative will then make contact with you.
View our Returns Policy
Account Enquiry
You can set up either a cash account or a charge account by Registering Here
You may need to reset your password by using the Forgot your password feature. Otherwise you can Contact Us and we can help get you logged back in.
Log into your account, Select "Account Information". Here you can reset your password.
We offer a wide range of payment options. Depending on the type of account you have set up, you can pay by cash or charge to your credit account and be invoiced the 20th of the following month. View our finance options
Log into your account, select the "My Invoices" tab. Here you can download, print or email an invoice.
Log into your account, select the "My Account Manager" tab. Here you will find the name, email address and contact phone number of your Account Manager.
Product Information
You can choose to be notified when a product is back in stock by selecting the "Notify Me" button showing on the out of stock items product page, fill in your details, you will then be sent an email notification when the product is back in stock, with an option to "Buy Now".
Out of stock products have the option for you to Preorder. Once you have completed your order we will contact you with estimated delivery times, then ship your order as soon as it arrives in our distribution warehouse.
You can either contact your account manager (contact details in the "My Account Manager" tab) Or submit a Contact us Form & a staff member will be in touch.
If you need to report a problem with a product, you can do so by filling out the Contact us Form a team member will be in touch.
We aim to have as much information online as possible, please check for extra documentation & specification tables on each product page. If you are still unable to find the information your are after you can submit an enquiry form located at the bottom of the product page & a staff member will be in touch.
Stores & Showrooms
We have 12 branches nationwide. You can find a store nearest you, opening hours and branch contact details in Locations
Book an appointment to visit one of our display showrooms by phoning the branch (details in Locations) or book online using the Contact us Form
Southern Hospitality wants to ensure the safety of our staff and customers. Our work stations are sanitised often & we follow the Ministry of Health Guidelines