Privacy Policy

We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.

Refund / Disputes Policy

If you receive goods that are faulty or defective in any way, we will honour our commitments under the Consumer Guarantees Act 1993 (New Zealand).

Our total liability to you in relation to any faulty goods or services is limited to the price of those goods or services. We will not, in any case, be liable for any consequential or special damages, including loss of business profits.

Returns Policy

If for any reason you are not totally satisfied with an item you purchase from this website, simply return the item to your nearest Southern Hospitality branch within 30 days in unused, original condition and in the original packaging for a refund or credit of the price paid for the item excluding shipping and handling.

Delivery Policy

We will endeavour to fill and dispatch all orders received via the secure site within 2 days of receiving payment for your order, except where the product ordered is not available, in which case you will be notified and will have the option to cancel, vary the order or wait for the product to become available.


In the case of a purchase being made with a delivery address outside of NZ, due to the cost of international freight and handling, a Customer Services Representative will be in contact to discuss delivery options.

Disclaimer

We endeavour to provide accurate and correct information on this website. However Southern Hospitality accepts no responsibility for incorrect information and reserves the right to change specifications and prices etc, at any time without notice.