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Contact Us

To talk to a knowledgable staff member or make an enquiry, give us a call on 0800 503 335, or fill out the contact form below.
Alternately, you can view our branch locations with maps and contact details on our Store Locations page.

You can find our relevant documents here:

* Required Fields

Part Details

Optional Image

If you have a supporting photo of the unit or part you are looking to have replaced, you may include them with this form by clicking the button below. Any images you choose must be a JPG or JPEG file (standard file from a digital camera/phone):

Company Information

 

Equipment Details

Please best describe the fault with your item and any error codes if available.

Supporting photo

If you have any supporting photos of the problem you may include them with this warranty claim form by clicking the buttons below and choosing up to three photos from your computer.

Any images you choose must be a JPG or JPEG file (standard file from a digital camera/phone):

Supporting document (PDF)

If you have a supporting document, for example an invoice or a packing slip you may provide it here.

Terms & Conditions

Should the fault be caused by improper installation, improper use, abuse, or if no fault, Southern Hospitality reserves the right to pass any costs including administrative fees back to the company listed above.

 

Definition of Warranty

Any issue resulting directly from faulty or defective materials or workmanship in the building, assembly or testing of equipment prior to being dispatched from manufacturer. This is under the proviso that equipment has been installed and maintained strictly in accordance with OEM instructions in this regard, and is only applicable to works undertaken during normal working hours (no after-hours component to ANY warranty claim).

 

By sending this information to us you acknowledge that you have read and understand the terms and conditions of the Southern Hospitality Warranty Policy.